Privacy Policy

Please read our Privacy Policy

Paisagem Sugestiva Lda., which is responsible for processing your personal data, is committed to complying with the General Data Protection Regulation (GDPR), the Portuguese Data Protection Act and other applicable regulations relating to the protection of the privacy of users of this website. In this context, RENTX has drawn up this Privacy Policy.

Below you will find information on the types of data processed by RENTX and the purposes for which they are processed. We also describe the most relevant legal aspects of data protection, such as your rights.

1. Collection of Personal Data

RENTX collects personal data provided by customers through its website, third-party websites, applications and other means, related to any enquiries, bookings, rentals or purchases made within the scope of the services provided. Personal data may be obtained directly or through service providers, business partners, discount sponsors, subcontractors, advertisers and booking channel providers.

The collection of personal data comprises the following categories of data:

  1. a. Personal Data: Personal data collected from the client through the website, applications, third party websites, requests for information, bookings, rentals and purchases.
  2. b. Web data: Personal data collected from the customer related to computer access.
  3. c. Rental data: Personal data collected from the customer in the context of car hire.
  4. d. Data collected by rented vehicles: Data collected as part of car hire, using car data systems.
  5. e. Sensitive data: Data relating to health, genetic or biometric data, when linked to an individual.

Data is collected via the website and mobile applications managed by RENTX, kiosks, social networks, third-party booking websites, brokers, telephone contacts with customers, direct in-store purchases, membership programmes, agencies and service providers.

Refusal to provide personal data may result in disadvantages for the customer, insofar as certain Personal Data is indispensable for the hire of our vehicles. However, refusal to provide Personal Data will not result in legal consequences for the customer, unless otherwise stated.

2. Legal grounds for the processing of personal data by RENTX

The processing of personal data collected by RENTX complies with the provisions of Articles 6 and 9 of the GDPR, and its processing is legitimate:

  1. a. If and to the extent that it is obtained with consent;
  2. b. If it is necessary for the execution of a contract in which you are a party or for the taking of measures you requested prior to the conclusion of the contract;
  3. c. If necessary to fulfil a legal obligation to which RENTX is subject;
  4. d. If it is necessary for the purposes of the legitimate interests of the entity responsible for the processing, or any third party, except in cases where such interests must be supported by the interests or fundamental rights and freedoms of the client, as data subject;
  5. e. If legal proceedings need to be initiated or contested.

3. Purposes of Personal Data Collection

The personal data collected by RENTX fulfils the following purposes:

  1. a. Contractual operations and services: Data collected in the context of booking, hire, contract, invoicing, assistance and for the purposes of communicating with the customer.

    Legal basis: Collection of information essential to the conclusion of the car hire contract.

  2. b. Marketing campaigns: Customer data in the context of publicising marketing campaigns, special offers and promotions.

    Legal basis: Data provided with consent. At any time, the customer may request cancellation of subscriptions to marketing or promotional campaigns.

  3. c. Third parties: Data transmitted to third parties for bookings, partners, collaborations, etc.

    Legal basis: Data shared with the customer's consent. At any time, the customer may request that the sharing of their personal data cease.

  4. d. Compliance with the company's legal obligations: Data collected in the context of possible legal proceedings, fines and administrative offences, terms and conditions, protection of legitimate interests, company security and rights, etc.

    Legal basis: Fulfilment of legal obligations to which RENTX is subject and protection of legitimate interests.

  5. e. Vehicle data collection systems: Data collected as part of vehicle control and localisation.

    Legal basis: Data collected with the client's express consent.

4. Retention and Security

RENTX keeps its customers' personal data until it is no longer needed for the purposes for which it was collected or otherwise processed. The retention period, defined by law, for commercial documents, which include accounting documents and records, including invoices, is 10 years. During this period, the data may be subject to restricted use under internal procedures if its processing serves no other purpose.

All personal data collected by RENTX is protected by security procedures against unauthorised access and disclosure.

5. Consent, right of access, rectification, updating and deletion of data

By using the RENTX website and mobile applications you are consenting to this privacy policy, giving consent to "Paisagem Sugestiva Lda." to process your personal data for the purposes identified above.

At any time, the data subject has the right to withdraw their consent, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given, nor the processing of the data in order to fulfil a legal obligation to which RENTX is bound.

RENTX guarantees the right of access to data that directly concerns the client, who may update or correct it, port it, delete it, restrict its processing or oppose its processing at any time, without jeopardising the validity of the data processing carried out up to that point.

6. Data Controller

The entity responsible for collecting and processing Personal Data for the above purposes is "Paisagem Sugestiva Lda.", legal person number 517196611, with registered offices at Rua Imperatriz Dona Amélia, n.º 60, 9000-018 Funchal, with the e-mail address

If you feel that any of the information contained in this Privacy Policy is not clear and transparent, or for any other reason that you consider relevant, you can contact us at

7. Changes to the Privacy Policy

RENTX reserves the right to update and amend this Privacy Policy.

Without prejudice to any other judicial or extra judicial reaction, the data subject may also lodge a complaint or request assistance regarding the processing of data with the National Data Protection Commission (CNPD) (

Date of origin of the privacy policy - 1 May 2024.

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