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Terms & Conditions
Please read our terms & conditions
Paisagem Sugestiva Lda, with registered office at Rua Imperatriz Dona Amélia, n.º 60, 9000-018 F, registered at the Funchal Commercial Registry Office, under the single registration and legal person identification number (NIPC) 517196611, with share capital of € 50,000.00 (fifty thousand euros), is responsible for the website www.rentx.pt (hereinafter the ‘website’).
These General Terms and Conditions are intended to regulate the terms and conditions governing the contractual relationship between Paisagem Sugestiva Lda. (hereinafter referred to as the ‘Lessor’) and its Client, better identified in the Contract (hereinafter referred to as the ‘Lessee’) within the scope of the hire of the car or 2-wheel motorbike (hereinafter referred to as the ‘Leased’) identified therein.
2.1. The Lessee expressly declares that, at the time of collection, the Leased is in perfect condition for use and without any damage, sanitised, without apparent defects and accompanied by the respective equipment, accessories and documents, as well as a full tank of fuel, and the Lessee is obliged to return it in the same condition in which he received it and at the place, date and time designated in the Rental Contract.
2.2. For the purposes of the previous paragraph, at the time of delivery all vehicles must be accompanied by a signalling triangle, a sealed odometer, tools for current use, a spare wheel or puncture prevention kit, a reflective waistcoat, contracted extras, a photocopy of the certified licence, a green insurance card and an inspection form, complying with all legal requirements.
2.3. At the time of delivery, the 2-wheel motorbikes are accompanied by a Top Case, 2 helmets, a sealed odometer, tools for everyday use, contracted extras, a copy of the authenticated licence, a green insurance card and an inspection form, complying with all legal requirements.
2.4. The Lessee is responsible for any loss or destruction, total or partial, of the equipment, contracted extras, accessories or documents accompanying the Leased during the term of the rental contract.
2.5. The total or partial loss or destruction of the goods described in the previous paragraph will result in a charge of €50.00 (fifty euros) up to €5,000.00 (five thousand euros) for the losses suffered by the Lessor, in particular the costs incurred in replacing the equipment, accessories and issuing duplicate documents, as well as administrative costs incurred by the Lessor.
2.6. Loss of the key of the Leased obliges the Lessee to pay a fee of €500.00 (five hundred euros).
3.1. The Lessee undertakes, during the term of the rental contract, to use the Leased with care and diligence, adopting all preventive measures, both passive and active, driving with the required diligence, as well as acting in compliance with the applicable regulations and the Portuguese Road Code.
3.2. For all due purposes, the Lessee undertakes not to use/operate the Leased, in particular, in the following situations:
3.3. If the Leased is used in breach of the rental contract, the Lessor may terminate the Contract and the Lessee must immediately return the Leased to the stipulated location, failing which the Leased will be taken from him/her in accordance with the law, and the Lessee shall be liable for all expenses and damages caused.
3.4. In the rental contract between the Lessor and the Lessee, the following are excluded from the contract price:
3.5. The Lessor shall not be liable to the Lessee or any passenger for the loss of or material damage to personal property transported or left in the Leased, either during or after the hire period.
3.6. In situations where the Lessee wishes to extend the period of the contract, this is subject to the availability of the Lessor, and the Lessor is not obliged to provide a vehicle beyond the period initially contracted.
4.1. The Lessee undertakes to return the Leased on the day, at the time and at the station of the Lessor, under the terms indicated in the rental contract.
4.2. In the event of early return of the Leased, the Lessor is not obliged to refund any amounts under the rental contract.
4.3. In the case of bookings made via the Lessor's website or applications, cancellation of bookings and consequent refunds shall take place under the following terms:
4.4. The Lessee undertakes to return the Leased in the exact condition in which it was delivered, namely:
4.5. At the end of the contracted rental period, the Leased shall be deemed to be in circulation without the authorisation and against the will of the Lessor, which shall be punishable by law and the Lessee shall be liable for any and all damages caused, including damages caused by third parties to the Leased, and the Lessor may, in accordance with the law, take possession of the Leased Vehicle, even against the will of the Lessee, and shall be entitled to claim from the Lessee all damages resulting from the breach of the rental contract.
5.1. All of the Lessor's vehicles are covered by motor vehicle insurance under the terms required by Portuguese law.
5.2. The Lessee has the option of subscribing to coverage services to cover any damages incurred during the rental period:
5.3. Any damage to the Leased not covered by insurance will be the responsibility of the Lessee, including administrative and towing charges where applicable.
6.1 Any repair or maintenance of the Leased that proves necessary during the rental period will be carried out exclusively by the Lessor, and the Lessee must inform the Lessor of this need as soon as he becomes aware of it.
6.2 In the event of a sudden breakdown of the Leased, the Lessee must immediately contact the Lessor and follow the instructions given to him.
6.3 Any expenses incurred by the Lessee in connection with repairs or maintenance of the Leased, without the Lessor's consent, are the full responsibility of the Lessee and there is no right to reimbursement for the expenses incurred.
6.4 Repairs or maintenance carried out by the Lessee without the Lessor's consent that are detrimental to the Leased are subject to a charge of €50.00 (fifty euros) to €5,000.00 (five thousand euros), depending on the seriousness of the acts carried out.
7.1 The Lessee benefits from a 24-hour roadside assistance service during the rental period and at no additional cost.
7.2 In the event of a breakdown, the Lessor shall provide the Lessee with towing or removal of the vehicle, transport of the Lessee and passengers to the Lessor's station, as well as a replacement vehicle for the remainder of the rental contract.
7.3 In the event of a breakdown, the Lessee must immediately contact the Lessor at the following address: Paisagem Sugestiva Lda., Rua da Levada do Cavalo n.º 43, 9000-714 Funchal, Mobile +351 937118351.
7.4 Assistance resulting from negligence, claims under the influence of alcohol and/or hallucinogenic substances, traffic offences or driving on an unsuitable road will be subject to the following charges:
7.5 Breakdowns caused by the Lessee, even if due to negligence, shall be the sole responsibility of the Lessee and shall entail the following costs:
7.6 The celebration of the rental contract obligatorily implies the subscription to one of the following services:
7.7 Some vehicles require the Lessee to take out specific insurance.
7.8 Repairs or maintenance carried out by the Lessee without the Lessor's consent which are detrimental to the Lessee are not covered by the above insurance.
8.1 In the event of a road accident or a change to the condition in which the Leased was delivered, the Lessee undertakes to protect the legitimate interests of the Lessor.
8.2 For the purposes of the preceding paragraph, the Lessee undertakes to follow the following procedures:
8.3 In the event of non-compliance with the obligations set out in the preceding paragraph which may cause specific damage to the Lessor, the Lessor reserves the right to charge the Lessee with payment of the amount equivalent to the total damage attributable to the Lessee.
8.4 The Lessor hereby disclaims any and all liability for accidents that may be caused by the Lessee beyond the rental period, and the Lessee expressly assumes sole and exclusive responsibility for such accidents.
9.1 The Lessee undertakes to pay all sums due under the rental contract as soon as they are requested by the Lessor.
9.2 For the purposes of the previous paragraph, the sums due are:
9.3 Any invoice not paid on its due date shall be subject to interest on late payment at the maximum rate permitted by law.
9.4 In order to guarantee the fulfilment of its obligations, the Lessee shall provide a security deposit in the form of a credit card for the amount indicated in the rental contract. In effect, the Lessee expressly authorises the debiting of any and all sums due under the terms of the contract, following timely notification by the Lessor. The provisions of this paragraph do not apply to the Lessee who has subscribed to SSCDW insurance.
9.5 Upon return of the Leased, the value of the security deposit shall be refunded to the Lessee within 20 (twenty) working days, provided that no amounts are owed to the Lessor.
10.1 The Lessor accepts the following as means of payment and deposit of the security deposit within the scope of rental contracts: credit card, debit card, bank transfer and cash.
10.2 Payments or deposits made with Maestro and American Express cards are not accepted.
11.1 If the Lessor is notified of any administrative offence or unlawful conduct by the Lessee, including acts of identification, the Lessee is obliged to pay the sum of €35.00 (thirty-five euros) for providing information to the responsible body, plus a fee of 30 % of the amount of the fine, as administrative costs.
11.2 Without prejudice to the provisions of the previous paragraph, any occurrence during the rental contract that involves the actions of the Lessor's employees is subject to an administrative fee of € 35.00 (thirty-five euros).
12.1 The personal data provided by the Lessee and/or the driver(s) will be collected by the Lessor, the entity responsible for processing it, and will be used solely and exclusively for the following purposes:
12.2 The personal data provided will be kept for the minimum period strictly necessary to fulfil the purposes set out in the previous paragraph, and in accordance with the provisions of the privacy policy, and will be deleted as soon as it is found that they are no longer necessary, or at the end of the maximum retention period.
12.3 The Lessor treats the personal data provided by the Lessee and the Driver(s) with the utmost confidentiality and has therefore implemented technical and organisational measures to protect the personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access thereto.
12.4 The personal data provided by the Lessee may be shared with the supplier or service provider of the Lessor, solely and exclusively for the purposes identified in this clause, guaranteeing that the Lessee is also endowed with technical and organisational measures to guarantee the full protection of the personal data of the Lessor and that they will only process the data for the full fulfilment of the purposes identified.
12.5 The data of the Lessee and the driver(s) may be shared with responsible entities whenever there is an administrative offence or infraction during the rental period.
12.6 The Lessor guarantees that it will never sell, lend or transfer the Lessee personal data to third parties without the express and explicit consent of the Lessee to do so, and also undertakes to collect the express consent of the Lessee and the driver(s) for the processing of personal data for purposes other than those described in paragraph 12.1 of these terms.
12.7 The Lessee and driver(s), as holders of personal data, are guaranteed the right to access, rectify and erase their personal data, as well as the right to limit the processing of such data, object to such processing and request the portability of such data.
For any clarification regarding the processing of the Lessee’s data, the Lessee may contact the Data Protection Officer at the following e-mail address: admin@rentx.pt.
If the Lessee considers that their data has been misused, they can always lodge a complaint with the supervisory body - the National Data Protection Commission (www.cnpd.pt).
12.8 By signing the rental contract, the Lessee confirms that accepts the Lessor's Privacy Policy, available for consultation at www.rentx.pt.
In compliance with the provisions of Law no. 144/2015, of 8 September, the Lessee is hereby informed of the existence of alternative dispute resolution (ADR) mechanisms, namely by recourse to the Centro de Arbitragem do Sector Automóvel (CASA), with a website at www.arbitragemauto.pt and headquarters at Av. da República, 44 - 3.º Esq., 1050-194 Lisboa.
This information does not bind the provider to adhere to alternative dispute resolution.
14.1 Where applicable, the Lessee declares that he has learnt and accepts that the Lessor is equipped with a geo-location device (GPS) which can be used in the event of breach of contract and/or border crossing.
14.2 The Lessee acknowledges that smoking is not permitted inside the vehicle.
14.3 The Lessee acknowledges that all the clauses contained in these Terms and Conditions have been communicated to him/her in good time and expressly, and that he/she is aware of their content, which he/she has accepted in full, and therefore signs the rental contract without any reservation.
14.4 The Lessee agrees to the durable registration of his/her signature on the rental contract, for all legal purposes, under the terms of Decree-Law no. 446/85 of 25 October.
