Frequently Asked QuestionsFrequently asked

Yes, you can rent a vehicle without a credit card using a debit card or cash.

Yes, you can use someone else's credit card. If there is insurance from another company, the customer is responsible for the terms and conditions of that insurance.

After the vehicle is returned, the deposit is unlocked at the time of return and may take between up to 30 business days to be available in the credit card account for which the pre-authorization or deposit was made.

Rental includes third-party insurance, covering collision or theft of the vehicle, with this coverage subject to a deductible. To avoid situations of making a deposit or being liable for damages to the vehicles, total insurance is always the best option.

It is necessary to leave a security deposit for reservations made without the total insurance sold by RentX.

All-risk insurance covers damages to the rental vehicle and third parties, provided they are not due to negligence, driving under the influence of alcohol or drugs, or any violation of the traffic code. All-risk insurance does not cover damages inside the vehicle.

If you have insurance with another company, you should check their requirements and verify with RentX if it is possible to provide the necessary documentation in case of damage to the rental vehicle.

Damages caused by negligence, driving under the influence of alcohol or drugs, or any violation of the traffic code are not covered by any insurance. Damages inside the vehicle are also not covered by any type of coverage.

The RentX rent a car vehicle cannot be transported to Porto Santo; it can only be driven on the island of Madeira.

To change the details of a reservation, simply send an email to bookings@rentx.pt with the necessary changes.

Returning the vehicle to a different location than the pickup location, when not previously agreed upon in the rental contract, incurs a cost of 30€.

You can rent a car at 18 or older. Drivers under 26 may be subject to a young driver fee at the time of booking or pickup.

Only drivers listed in the rental agreement are authorized to drive the vehicle.

The specific model is never guaranteed, but RentX always guarantees the same class or higher.

Each person can rent more than one vehicle, provided that the driver who will drive the other vehicle is present at the time of pickup.

An additional driver can be added to the reservation or at the pickup. A reservation can include multiple additional drivers.

GPS rental is available for purchase on our website; you can select GPS as an extra at the time of booking.

Child car seats are available for rent and can be found in the extras section when making a reservation. Our seats come in 3 types: 0kg – 9kg, 9kg – 18kg, and booster seat.

You can add any extra to a confirmed reservation through the email bookings@rentx.pt.

In Machico/airport, pickup is at the store, with a free shuttle service from the airport to the store. When you land, just call us at +351 939 149 411, and we will pick you up near the café at the exit of the Funchal airport arrivals. The van that picks you up takes about 10 minutes after the call. In Funchal, pickup is at the store, and the customer should go to the RentX store in Funchal.

For vehicle pickup, the customer must present an ID card or passport and a driver's license. Also, they should have a means of completing payment or the deposit in case the reservation is not yet paid or requires a deposit.

If your flight is delayed, contact RentX to inform them, providing the arrival time. If your flight arrives between 7:00 PM and 8:00 AM, there is an additional cost of 40€ for out-of-hours delivery or return.

There is no mileage limit at RentX.

To obtain information about personal items left in the vehicle, simply send an email to bookings@rentx.pt or call +351 939149411.

The contact information for roadside assistance is always provided in the rental agreement.

In case of a flat tire or tire blowout, always contact RentX at the number specified in your rental agreement for assistance. Insurance covers tire punctures and blowouts; the deposit does not cover any damage to the vehicle, including tires.

In case of loss, breakage, or theft of the vehicle keys, call the 24-hour assistance, and RentX will provide the necessary help.

In case of an accident, the driver should follow these steps: Do not move the vehicle. Place the reflective vest and triangle at a safe distance from the vehicle. Contact RentX and the police. Take photos of both vehicles at the accident site and the moment of impact. Wait for further instructions from the police and RentX.