Paisagem Sugestiva Lda, with registered office at Rua Imperatriz Dona Amélia, n.º 60, 9000-018 Funchal, registered at the Funchal Commercial Registry Office, under the single registration and legal person identification number (NIPC) 517196611, with share capital of €50,000.00 (fifty thousand euros), is responsible for the website www.rentx.pt (hereinafter the "website").
1. Purpose of the Contract
These General Terms and Conditions are intended to regulate the terms and conditions governing the contractual relationship between Paisagem Sugestiva Lda. (hereinafter referred to as the "Lessor") and its Client, better identified in the Contract (hereinafter referred to as the "Lessee") within the scope of the hire of the car or 2-wheel motorbike (hereinafter referred to as the "Leased") identified therein.
2. Delivery of the Leased
2.1. The Lessee expressly declares that, at the time of collection, the Leased is in perfect condition for use and without any damage, sanitised, without apparent defects and accompanied by the respective equipment, accessories and documents, as well as a full tank of fuel, and the Lessee is obliged to return it in the same condition in which he received it and at the place, date and time designated in the Rental Contract.
2.2. For the purposes of the previous paragraph, at the time of delivery all vehicles must be accompanied by a signalling triangle, a sealed odometer, tools for current use, a spare wheel or puncture prevention kit, a reflective waistcoat, contracted extras, a photocopy of the certified licence, a green insurance card and an inspection form, complying with all legal requirements.
2.3. At the time of delivery, the 2-wheel motorbikes are accompanied by a Top Case, 2 helmets, a sealed odometer, tools for everyday use, contracted extras, a copy of the authenticated licence, a green insurance card and an inspection form, complying with all legal requirements.
2.4. The Lessee is responsible for any loss or destruction, total or partial, of the equipment, contracted extras, accessories or documents accompanying the Leased during the term of the rental contract.
2.5. The total or partial loss or destruction of the goods described in the previous paragraph will result in a charge of €50.00 (fifty euros) up to €5,000.00 (five thousand euros) for the losses suffered by the Lessor, in particular the costs incurred in replacing the equipment, accessories and issuing duplicate documents, as well as administrative costs incurred by the Lessor.
2.6. Loss of the key of the Leased obliges the Lessee to pay a fee of €500.00 (five hundred euros).
3. Use of the Leased
3.1. The Lessee undertakes, during the term of the rental contract, to use the Leased with care and diligence, adopting all preventive measures, both passive and active, driving with the required diligence, as well as acting in compliance with the applicable regulations and the Portuguese Road Code.
3.2. For all due purposes, the Lessee undertakes not to use/operate the Leased, in particular, in the following situations:
- a) To carry out passenger or goods transport in breach of the law;
- b) To organise sporting events or training sessions, whether official or not;
- c) To tow and/or propel any vehicle, trailer or other object;
- d) Under the influence of alcohol or hallucinogenic substances;
- e) By people who are not authorised drivers under the rental contract;
- f) And any other situations prohibited by law.
- g) It is forbidden to drive or use the vehicle on dirt roads or off tarmac roads intended for motorized vehicles. Off-road use of the vehicle may incur a charge of between €100 and €5,000.
3.3. If the Leased is used in breach of the rental contract, the Lessor may terminate the Contract and the Lessee must immediately return the Leased to the stipulated location, failing which the Leased will be taken from him/her in accordance with the law, and the Lessee shall be liable for all expenses and damages caused.
3.4. In the rental contract between the Lessor and the Lessee, the following are excluded from the contract price:
- a) Fines associated with road traffic offences during the term of the rental contract for unlawful and blameworthy acts by the Lessee in violation of the Road Code or applicable supplementary legislation;
- b) The cost of towing the Leased to the Lessor's station in the event of a road accident;
- c) Any expenses incurred in connection with claims, as well as administrative expenses.
3.5. The Lessor shall not be liable to the Lessee or any passenger for the loss of or material damage to personal property transported or left in the Leased, either during or after the hire period.
3.6. In situations where the Lessee wishes to extend the period of the contract, this is subject to the availability of the Lessor, and the Lessor is not obliged to provide a vehicle beyond the period initially contracted.
3.7. Usage Fee – Regional Legislative Decree No. 7/2025/M
Pursuant to Article 10 of Regional Legislative Decree No. 7/2025/M, dated December 4, 2025, a usage fee is payable for each rented vehicle, calculated as follows:
- €2.00 per full day (24-hour period), up to a maximum of 10 days per contract (maximum amount of €20.00);
- €1.00 per full day, up to a maximum of 10 days per contract (maximum amount of €10.00), in the case of zero-emission vehicles.
The fee amount is calculated based on the number of days specified in the rental agreement, as indicated therein, and is itemized on a separate line on the invoice/receipt issued in the customer's name.
This fee is not included in the reservation cost or the rental cost; it is a separate, mandatory charge imposed by law, which is added to the total price of the contracted service.
The usage fee is non-refundable, regardless of cancellation, early return of the vehicle, or any other change to the initially agreed terms.
RentX reserves the right to refuse to deliver any vehicle to customers who refuse to pay this fee. As this is a legal obligation, refusal to pay it prevents the conclusion of the rental contract and the subsequent provision of the vehicle, and the customer is not entitled to a refund of the previously paid reservation fee in such cases.
4. Return of the Leased
4.1. The Lessee undertakes to return the Leased on the day, at the time and at the station of the Lessor, under the terms indicated in the rental contract.
4.2. In the event of early return of the Leased, the Lessor is not obliged to refund any amounts under the rental contract.
4.3. In the case of bookings made via the Lessor's website or applications, cancellation of bookings and consequent refunds shall take place under the following terms:
- a) Up to 7 (seven) days before collection of the Leased, the Lessor will refund the full amount paid, excluding any associated fees;
- b) Up to 4 (four) days prior to collection of the Leased, the Lessor will refund half of the amount paid, excluding any associated fees;
- c) In the event of cancellations 3 (three) days or less in advance, the Lessor will not refund the amounts paid.
4.4. The Lessee undertakes to return the Leased in the exact condition in which it was delivered, namely:
- a) With the same fuel level at the time of delivery of the Leased, accompanied by proof of fuelling slip. In situations where the Leased is returned in breach of this obligation, a charge of €2.74 (two euros and seventy-four cents) will be applied for each litre of fuel missing, plus an administrative refuelling charge of €10.00 (ten euros);
- b) At the Lessor's station, as agreed in the rental contract. If the Leased is returned to a different Lessor's station to the one agreed in the rental contract, a charge of €30.00 (thirty euros) will apply;
- c) At the time and on the day agreed in the rental contract. Returning the Leased at a time or on a day other than that agreed in the rental contract will incur a fee of €200.00 (two hundred euros) for each hour of delay;
- d) In the same clean condition in which the Leased was delivered to the Lessee. If the Leased is returned excessively dirty, a charge of €120.00 (one hundred and twenty euros) will be applied.
4.5. At the end of the contracted rental period, the Leased shall be deemed to be in circulation without the authorisation and against the will of the Lessor, which shall be punishable by law and the Lessee shall be liable for any and all damages caused, including damages caused by third parties to the Leased, and the Lessor may, in accordance with the law, take possession of the Leased, even against the will of the Lessee, and shall be entitled to claim from the Lessee all damages resulting from the breach of the rental contract.
5. Insurance and Damage Cover
5.1. All of the Lessor's vehicles are covered by motor vehicle insurance under the terms required by Portuguese law.
5.2. The Lessee has the option of subscribing to coverage services to cover any damages incurred during the rental period:
- a) Collision Damage Waiver (CDW) — covers the amount of damages resulting from a collision up to a certain amount, reducing the Lessee's liability;
- b) Super Collision Damage Waiver (SCDW) — an extended version of CDW with lower deductibles;
- c) Theft Protection (TP) — covers loss or damage caused by theft or attempted theft of the Leased;
- d) Personal Accident Insurance (PAI) — covers medical expenses and accidental death of the driver and passengers.
5.3. Any damage to the Leased not covered by insurance will be the responsibility of the Lessee, including administrative and towing charges where applicable.
6. Maintenance and Repair of the Leased
6.1. Any repair or maintenance of the Leased that proves necessary during the rental period will be carried out exclusively by the Lessor, and the Lessee must inform the Lessor of this need as soon as he becomes aware of it.
6.2. In the event of a sudden breakdown of the Leased, the Lessee must immediately contact the Lessor and follow the instructions given to him.
6.3. Any expenses incurred by the Lessee in connection with repairs or maintenance of the Leased, without the Lessor's consent, are the full responsibility of the Lessee and there is no right to reimbursement for the expenses incurred.
6.4. Repairs or maintenance carried out by the Lessee without the Lessor's consent that are detrimental to the Leased are subject to a charge of €50.00 (fifty euros) to €5,000.00 (five thousand euros), depending on the seriousness of the acts carried out.
6.5. Filling up the car with the wrong type of fuel or losing the car key will not be covered by any type of insurance. This will result in a charge by the Lessor of between €600 and €5,000.
7. Services
7.1. The Lessee benefits from a 24-hour roadside assistance service during the rental period. The roadside assistance will have an extra cost according to point 7.4.
7.2. In the event of a breakdown, the Lessor shall provide the Lessee with towing or removal of the vehicle, transport of the Lessee and passengers to the Lessor's station, as well as a replacement vehicle for the remainder of the rental contract.
7.3. In the event of a breakdown, the Lessee must immediately contact the Lessor at the following address: Paisagem Sugestiva Lda., Rua da Levada do Cavalo n.º 43, 9000-714 Funchal, Mobile +351 937118351.
7.4. Roadside assistance will be subject to the following charges:
From Monday to Friday:
- i. Assistance within the municipality of Funchal is subject to a fee of €110.00 (one hundred and ten euros);
- ii. Assistance outside the municipality of Funchal is subject to a fee of €150.00 (one hundred and fifty euros);
- iii. Assistance between 8 p.m. and 8 a.m. in the municipality of Funchal is subject to a fee of €230.00 (two hundred and thirty euros);
- iv. Assistance between 8 p.m. and 8 a.m. outside the municipality of Funchal is subject to a charge of €250.00 (two hundred and fifty euros).
Saturday and Sunday:
- i. Assistance within the municipality of Funchal is subject to a fee of €160.00 (one hundred and sixty euros);
- ii. Assistance outside the municipality of Funchal is subject to a fee of €200.00 (two hundred euros);
- iii. Assistance between 8 p.m. and 8 a.m. in the municipality of Funchal is subject to a fee of €280.00 (two hundred and eighty euros);
- iv. Assistance between 8 p.m. and 8 a.m. outside the municipality of Funchal is subject to a charge of €300.00 (three hundred euros).
7.5. Breakdowns caused by the Lessee, even if due to negligence, shall be the sole responsibility of the Lessee and shall entail the following costs:
- a) repair and/or reinstatement of the vehicle's condition;
- b) compensation for the period during which the vehicle is paralyzed;
- c) towing, in the amount of €150.00 (one hundred and fifty euros);
- d) transport to the nearest station to pick up a replacement vehicle, in the amount of €200.00 (two hundred euros);
- e) transport if the Lessee gives up the rental contract.
7.6. Services
Entering into the rental agreement necessarily entails subscribing to one of the following services:
- a) Deposit for the full value of the rental agreement (CDW) — own-damage insurance secured by a deposit, under which the Lessee may be charged up to the maximum amount of that deposit. The amount of the deposit varies according to the vehicle rented.
- b) Partial Insurance (SCDW) — all-risk insurance, except for: damage to the engine sump; damage to the engine internals; damage to the clutch and gearbox; refuelling with the wrong fuel; damage resulting from off-road driving; punctures to the tyre sidewalls caused by impact with a kerb; and loss of keys. Any of these damages not covered by the insurance may result in a charge of between €100 and €5,000. In the event of damage covered by the insurance, the Lessee may be charged up to the maximum amount of the excess, for the purposes of activating the insurance. The amount of the deposit varies according to the vehicle rented.
- c) Insurance (SSCDW) — all-risk insurance, except for: damage to the engine sump; damage to the engine internals; damage to the clutch and gearbox; refuelling with the wrong fuel; damage resulting from off-road driving; punctures to the tyre sidewalls caused by impact with a kerb; and loss of keys, which may result in a charge of between €100 and €5,000. A Lessee holding SSCDW insurance is fully protected against any damage caused to the rented vehicle, except as stated above. This insurance does not require an excess or damage deposit, without prejudice to the specific deposit provided for in this clause in respect of fuel and situations of negligence.
- d) Deposit for fuel and situations of negligence — regardless of the insurance or protection service taken out, Lessees who have subscribed to FLEX, RELAX, SCDW or SSCDW insurance are required to provide a specific deposit of between €100.00 (one hundred euros) and €150.00 (one hundred and fifty euros), depending on the vehicle rented. This deposit is intended to cover any expenses relating to missing fuel or situations of negligence that are not covered by the insurance taken out. The deposit does not constitute an insurance excess, nor is it intended to cover damage falling within the terms of the insurance taken out. Following the return of the rented vehicle, the deposit will be refunded to the Lessee, provided that no amounts are owed to the Lessor arising from the situations referred to above.
- e) Third-party insurance (TPI) — third-party liability insurance, included in all rental agreements.
- f) Any insurance taken out or deposit provided relates exclusively to the vehicle rented. The Lessor does not guarantee a replacement vehicle, nor the continuation of the insurance or deposit of the first vehicle, where the need to replace the vehicle arises from situations not covered by the insurance or deposit.
- g) Situations of gross negligence are deemed not to be covered by any type of insurance. The Lessor reserves the right, should it consider that the customer is not in a fit condition to drive, or should the damage have been caused intentionally or through gross negligence, to withdraw the vehicle from the Lessee at any time, without guaranteeing a replacement vehicle, and may further refuse future rentals to the same customer.
- h) Gross negligence may include, in particular: driving under the influence of alcohol; speeding; dangerous or reckless driving; failure to comply with traffic signs; use of the vehicle by persons not authorised by the Lessor; driving without a valid driving licence; providing false information at the time of rental; use of the vehicle for prohibited purposes, such as racing, the transport of dangerous goods or illegal services; driving outside the authorised areas; off-road driving; failure to report accidents to the Lessor; leaving the scene of an accident; failure to complete the European accident statement / accident report; refuelling with the wrong fuel; driving with critical oil and water levels; failure to inform the Lessor of the need for vehicle maintenance; carrying out maintenance or servicing without the Lessor's authorisation; driving with more occupants than permitted in the vehicle registration document; damage to the interior; and damage caused by animals inside the vehicle.
Regardless of the type of contract chosen by the Renter, he/she will always be liable to Paisagem Sugestiva Lda (including lost profits due to the inability to rent the vehicle) for damages caused in the following situations:
- Damage resulting from accidents caused by serious violation of traffic laws or attitudes that constitute offences against road safety.
- Damage caused by driving under the influence of alcohol or illegal substances.
- Damage to the vehicle resulting from accidents caused by improper driving or extremely negligent behaviour on the part of the renter or authorised drivers, even in the event of a legal dispute.
- Damage to the keys provided for opening the vehicle, the interior of the vehicle and the upholstery.
- Damage caused by adverse weather conditions, as well as the costs of assistance resulting from such conditions (except in situations of force majeure).
- Damage to or loss of child seats.
- Damage, loss or theft of keys, jack, safety triangles, waistcoats, windscreen wipers, fuel tank cap, boot trays or any other movable or fixed component of the vehicle, as well as the use of fire extinguishers or medical kits outside of vehicle accident situations.
- Engine damage caused by negligence.
- Damage resulting from incorrect fuelling.
- Theft of the vehicle when the keys are in the ignition.
- Damage caused by using the vehicle outside the zones reserved for the circulation of vehicles.
7.7. Some vehicles require the Lessee to take out specific insurance.
7.8. Repairs or maintenance carried out by the Lessee without the Lessor's consent which are detrimental to the Leased are not covered by the above insurance.
8. Road Accidents
8.1. In the event of a road accident or a change to the condition in which the Leased was delivered, the Lessee undertakes to protect the legitimate interests of the Lessor.
8.2. For the purposes of the preceding paragraph, the Lessee undertakes to follow the following procedures:
- a) Report any accidents, thefts, robberies, fires, damage caused by animals or any other accidents to the Lessor and the police within 10 hours at the latest, except in cases of force majeure;
- b) Obtain the names and addresses of the people involved, witnesses and licence plates;
- c) Not to leave the vehicle without taking the appropriate measures to protect and safeguard it, except in cases of force majeure;
- d) Not to assume any responsibility or plead guilty in the event of accidents that may imply liability on the part of the Lessor;
- e) Immediately contact the Lessor, except for reasons of force majeure, and provide it with a detailed accident report, including an accident report drawn up by the police authorities as soon as this is available;
- f) Deliver all supporting documentation, including a duly completed and signed Motor Vehicle Accident Statement and trailer transport note, to the return station agreed in the rental contract.
8.3. In the event of non-compliance with the obligations set out in the preceding paragraph which may cause specific damage to the Lessor, the Lessor reserves the right to charge the Lessee with payment of the amount equivalent to the total damage attributable to the Lessee.
8.4. The Lessor hereby disclaims any and all liability for accidents that may be caused by the Lessee beyond the rental period, and the Lessee expressly assumes sole and exclusive responsibility for such accidents.
9. Payments
9.1. The Lessee undertakes to pay all sums due under the rental contract as soon as they are requested by the Lessor.
9.2. For the purposes of the previous paragraph, the sums due are:
- a) The contracted price, depending on the rental period;
- b) Any and all charges relating to cancellation of excess, security deposits, insurance and any other applicable expenses;
- c) All taxes and charges levied on the rental contract;
- d) All costs borne by the Lessor arising from the collection of outstanding payments by the Lessee.
9.3. Any invoice not paid on its due date shall be subject to interest on late payment at the maximum rate permitted by law.
9.4. In order to guarantee the fulfilment of its obligations, the Lessee shall provide a security deposit in the form of a credit card for the amount indicated in the rental contract. In effect, the Lessee expressly authorises the debiting of any and all sums due under the terms of the contract, following timely notification by the Lessor. The provisions of this paragraph do not apply to the Lessee who has subscribed to SSCDW insurance.
9.5. Upon return of the Leased, the value of the security deposit shall be refunded to the Lessee within 20 (twenty) working days, provided that no amounts are owed to the Lessor.
10. Methods of Payment
10.1. The Lessor accepts the following as means of payment and deposit of the security deposit within the scope of rental contracts: credit card, debit card, bank transfer and cash.
10.2. Payments or deposits made with Maestro and American Express cards are not accepted.
11. Administrative Expenses
11.1. If the Lessor is notified of any infraction or unlawful conduct committed by the Lessee, including acts of identification of the same, the Lessee is obligated to pay the amount of the fine imposed, plus an additional amount between €10.00 and €50.00 for providing information to the responsible entity, as administrative expenses.
11.2. Without prejudice to the provisions of the previous paragraph, any incident during the rental contract that requires action by the Lessor's staff may result in the application of an administrative fee ranging from €10.00 to €50.00.
12. Protection of Personal Data
12.1. The personal data provided by the Lessee and/or the driver(s) will be collected by the Lessor, the entity responsible for processing it, and will be used solely and exclusively for the following purposes:
- a) Execution and fulfilment of pre-contractual and contractual obligations, namely for the purposes of managing bookings and vehicle rental;
- b) Compliance with legal obligations;
- c) Management of the contractual relationship with the Lessee and the driver(s), in particular for the purposes of contacts for administrative and/or operational reasons, including the processing of vehicle damage, accidents and road traffic offences.
12.2. The personal data provided will be kept for the minimum period strictly necessary to fulfil the purposes set out in the previous paragraph, and in accordance with the provisions of the privacy policy, and will be deleted as soon as it is found that they are no longer necessary, or at the end of the maximum retention period.
12.3. The Lessor treats the personal data provided by the Lessee and the driver(s) with the utmost confidentiality and has therefore implemented technical and organisational measures to protect the personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access thereto.
12.4. The personal data provided by the Lessee may be shared with the supplier or service provider of the Lessor, solely and exclusively for the purposes identified in this clause, guaranteeing that the Lessee is also endowed with technical and organisational measures to guarantee the full protection of the personal data of the Lessor and that they will only process the data for the full fulfilment of the purposes identified.
12.5. The data of the Lessee and the driver(s) may be shared with responsible entities whenever there is an administrative offence or infraction during the rental period.
12.6. The Lessor guarantees that it will never sell, lend or transfer the Lessee personal data to third parties without the express and explicit consent of the Lessee to do so, and also undertakes to collect the express consent of the Lessee and the driver(s) for the processing of personal data for purposes other than those described in paragraph 12.1 of these terms.
12.7. The Lessee and driver(s), as holders of personal data, are guaranteed the right to access, rectify and erase their personal data, as well as the right to limit the processing of such data, object to such processing and request the portability of such data.
For any clarification regarding the processing of the Lessee's data, the Lessee may contact the Data Protection Officer at the following e-mail address: admin@rentx.pt.
If the Lessee considers that their data has been misused, they can always lodge a complaint with the supervisory body — the National Data Protection Commission (www.cnpd.pt).
12.8. By signing the rental contract, the Lessee confirms that they accept the Lessor's Privacy Policy, available for consultation at www.rentx.pt.
13. Alternative Dispute Resolution
In compliance with the provisions of Law no. 144/2015, of 8 September, the Lessee is hereby informed of the existence of alternative dispute resolution (ADR) mechanisms, namely by recourse to the Centro de Arbitragem do Sector Automóvel (CASA), with a website at www.arbitragemauto.pt and headquarters at Av. da República, 44 - 3.º Esq., 1050-194 Lisboa.
This information does not bind the provider to adhere to alternative dispute resolution.
14. Duty of Communication and Information
14.1. Where applicable, the Lessee declares that he has learnt and accepts that the Lessor is equipped with a geo-location device (GPS) which can be used in the event of breach of contract and/or border crossing.
14.2. The Lessee acknowledges that smoking is not permitted inside the vehicle.
14.3. The Lessee acknowledges that all the clauses contained in these Terms and Conditions have been communicated to him/her in good time and expressly, and that he/she is aware of their content, which he/she has accepted in full, and therefore signs the rental contract without any reservation.
14.4. The Lessee agrees to the durable registration of his/her signature on the rental contract, for all legal purposes, under the terms of Decree-Law no. 446/85 of 25 October.
15. Electric Vehicles and Charging
15.1. State of charge
Electric vehicles are delivered with the charge level recorded at the time of pick-up, and that level shall serve as the reference for the return of the vehicle.
If the vehicle is returned with a charge level lower than the one recorded at delivery, RentX will charge solely for the missing energy, at the rate of €0.50 per kWh, plus VAT where legally applicable.
15.2. Factor Energia charging card
Whenever made available by RentX, the customer may use the Factor Energia charging card, intended exclusively for charging the rented vehicle.
All charging sessions carried out with this card during the rental period shall be the customer's responsibility.
The amount payable shall correspond to the price actually shown in the Factor Energia app for each charging session, plus VAT at the rate of 22%.
15.3. Calculation of charging costs
Consumption and the corresponding amounts shall be determined on the basis of the records provided by Factor Energia.
If the charging sessions are not yet available at the time the vehicle is returned, RentX reserves the right to charge them subsequently through the payment method associated with the contract, including the security deposit where applicable.
15.4. Use of the MIIO app
As an alternative to the card provided by RentX, the customer may use the MIIO app or another compatible app, through their own account and payment method.
In that case, all charging costs shall be paid by the customer directly to the relevant operator, and RentX shall make no charge whatsoever in respect of those charging sessions.
15.5. Improper use of the card
The Factor Energia card is exclusive to the rented vehicle and may not be used to charge any other vehicle.
Improper use, loss, theft or failure to return the card may result in the corresponding costs being charged to the customer.
15.6. Charging cables and accessories
The cables, adapters and other accessories supplied with the vehicle must be returned in the same condition in which they were delivered.
Loss or damage caused by incorrect, negligent or abusive use shall be entirely the customer's responsibility.
15.7. Battery and electrical system
The customer must use the vehicle, battery and electrical system in accordance with the manufacturer's and RentX's instructions.
Any intervention, tampering with or modification of the battery or of the high-voltage electrical system is prohibited.
Unless expressly stated otherwise in their respective terms, the protection products or insurance policies taken out do not cover damage to the battery, charging cables, connectors, electrical system or charging equipment where such damage results from incorrect, negligent or abusive use, or from use contrary to the instructions of the manufacturer or of RentX.
15.8. Battery discharge
The customer is responsible for ensuring that the vehicle has sufficient charge throughout the rental period.
Whenever the vehicle becomes immobilised due to lack of charge attributable to the customer, the costs of roadside assistance, towing, transport, emergency charging and any other expenses directly related to the incident may be charged.
15.9. Subsequent charges
The customer expressly authorises RentX to apply charges after the return of the vehicle in respect of:
- charging sessions carried out with the Factor Energia card;
- the difference in charge level between delivery and return of the vehicle;
- loss of or damage to the card, cables or charging accessories;
- assistance costs or damage attributable to the customer under these terms.