Collecting a rental car after a flight should be the easy part of your trip. This guide explains how pickup and return work for RentX car hire in Lisbon, provided with our local partner WayGo, from the moment you land at Lisbon Airport until you drive away.
Your booking confirmation is always the final reference. If anything in it differs from this guide, follow the confirmation.
Quick reference
- Pickup office: WayGo, Avenida Severiano Falcão 11, 2685-380 Prior Velho
- Distance from the airport: about 3 minutes by road
- Transfer: free shuttle between the terminal and the office
- Airport meeting point: arrivals hall, Exit 4 (right-hand side of the hall, next to the Vodafone shop)
- Arrival contact (SMS, WhatsApp or call): +351 924 694 793
- Office phone: +351 212 841 171
- RentX booking support: bookings@rentx.pt
Before you fly
Save your booking confirmation and the arrival contact number on your phone, and make sure you can send a text or WhatsApp message when you land. Check which documents the main driver needs to bring. Usually this means a valid physical driving licence, a passport or ID card, and the payment card named in your confirmation for the deposit.
Enter your flight number when booking if you can, and make sure the pickup time you selected allows for passport control and baggage collection.
Step-by-step pickup at Lisbon Airport
1. Collect your luggage
Go through passport control (if required for your flight) and baggage reclaim as normal. On busy days, passengers arriving from outside the Schengen area may face long queues at border control. If you are delayed, don't worry: just keep the team informed.
2. Go to Exit 4 in the arrivals hall
Once you are in the public arrivals area, head to Exit 4. The meeting point is on the right-hand side of the hall, next to the Vodafone shop.
3. Let the team know you have arrived
Send a message or call +351 924 694 793 with the word "Arrived" followed by your booking number. For example: Arrived RX123456. The team will confirm when the shuttle is on its way.
4. Take the free shuttle
The shuttle takes you to the office in Prior Velho, a drive of around three minutes. The office has a waiting area, which is useful if you are travelling with children.
5. Complete the rental at the desk
The team will check your documents, go through the rental agreement and process the security deposit according to the cover you selected. This is a good moment to ask about:
- the fuel level and fuel policy for your rental
- whether the car has an electronic toll device and how tolls are charged
- what to do in case of a breakdown or accident
- the return procedure and the office's opening hours
6. Inspect the car before you leave
Walk around the car with the team and make sure any existing damage is recorded. Take your own photos or a short video of the exterior, the wheels, the windscreen and the fuel gauge. Adjust your seat and mirrors and set up your navigation before driving off.
Returning the car
Enter Avenida Severiano Falcão 11, 2685-380 Prior Velho in your navigation app and allow extra time for Lisbon traffic, refuelling and the shuttle back to the terminal. Ideally, arrive at the office well before you need to be at the airport.
During opening hours, the team checks the car with you and the free shuttle takes you back to departures. If you need to return the car outside opening hours, a key drop box is available, but in that case you will need to make your own way to the airport, for example by taxi or ride-hailing. Check this option with the team in advance.
If your plans change
- Flight delayed? Let us know as soon as possible so the team can plan your pickup.
- Arriving outside opening hours? Contact us before you travel to check what is possible for your arrival time.
- Need to extend your rental? Ask before your original return time, subject to availability.
Frequently asked questions
Is the rental desk inside the terminal?
No. The office is a few minutes from the airport, and a free shuttle connects it to the terminal. You meet the team at Exit 4 in the arrivals hall.
How long does the whole pickup take?
It depends on how busy the airport is, but the shuttle ride itself is short. Having your documents ready and your booking number to hand makes the process at the desk much quicker.
Can I collect the car somewhere other than the airport?
The office in Prior Velho is the pickup point. If you are already in Lisbon, you can reach it by taxi or ride-hailing. Contact us if you need a different arrangement.
Ready for your Lisbon trip?
Read more about our new Lisbon partnership with WayGo, or check RentX availability in Lisbon for your travel dates.
Pickup details checked on 17 September 2026. Always follow the instructions in your booking confirmation.
